What is OpsWeave?

OpsWeave is a commercial ITSM platform with asset-centric architecture. It implements ITIL-compliant processes (Incident, Problem, Change) and links them via a CMDB to service contracts, compliance mapping, monitoring, and an integrated customer portal.

Core Principles

Asset-centric. Every asset (Configuration Item) is the central entity. Tickets, SLAs, contracts, compliance controls — everything references an asset. When something breaks, you find the lever immediately.

Multi-tenant. Multiple tenants on one instance. Strict data isolation via tenant_id on every table — MSP-ready.

API-first. Every function is controllable and queryable via REST. The UI consumes the same API as external integrations.

Docker-first. docker compose up for a single-container instance (SQLite), or multi-container for production (PostgreSQL + Redis).

Licensing

OpsWeave comes in four tiers — Starter is permanently free for internal use within the tier limits. Higher tiers (Team, Business, Enterprise) require a valid license key.

→ Detailed tier limits in Licensing.

Source Code

Source code is not distributed with the product. Audit-grade source code review is available on request under a separate NDA — contact sebastian@opsweave.de.