OpsWeaveIT Service Management that takes your CMDB seriously.

OpsWeave connects every ticket, every SLA, and every compliance control to the underlying asset — so when something breaks at 3 AM, the path from alert to impact to mitigation is one link, not ten.

Quick Start

Live Demo

Pricing

CMDB-first with DAG

Asset relations, dependencies, and impact paths visible — one click on the server shows affected services, customers, and open changes.

Full ITIL suite

Incident, Problem, Change, Service Request with SLA engine, auto-escalation, and tamper-proof audit trail (SHA-256 hash chain).

1,369 compliance controls bundled

ISO 27001, BSI C5, NIS2, GDPR out of the box. Every control maps to real assets, tickets, and audit logs.

Multi-tenant by design

Strict row-level isolation via `tenant_id` on every table. One instance, any number of tenants — MSP-ready.

Self-hosted in the EU

Your data on your infrastructure. Single-container (SQLite) or multi-container (PostgreSQL + Redis). No US-cloud risk.

AI Assist (BYOK)

OpenAI or Anthropic integration for auto-classification, knowledge suggestions, and SLA forecasts. Bring your own key.

Workflow engine

Visual designer for approval flows — from CAB voting to multi-step onboarding.

Customer portal

Self-service for end-customers. Separate auth, restricted ticket view, Markdown comments.

Email inbound

IMAP polling and webhook ingestion. Thread matching auto-creates tickets or appends replies.

Monitoring integration

Check_MK 2.x — alerts become incidents automatically, linked to the monitored asset.

Service catalog

Horizontal and vertical catalogs. Asset-service linking with contract and license tracking.

Bilingual from day one

German and English UI, complete — no translation gaps.